02-15-2010
11:41 PM
I wish I could say that after this incident SWA has lost a customer but it's this type of dignity-bereft customer service that has made me always avoid flying SWA at all costs. SWA has always treated its customers like cattle, and it's simply not worth the effort to fly the airline. What's disappointing is that it sounds like you are telling Mr. Smith one thing and telling the world another. I may not like your policies but until this incident I didn't think you'd lie to your consumers. Perhaps I was wrong.
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02-15-2010
11:41 PM
I wish I could say that after this incident SWA has lost a customer but it's this type of dignity-bereft customer service that has made me always avoid flying SWA at all costs. SWA has always treated its customers like cattle, and it's simply not worth the effort to fly the airline. What's disappointing is that it sounds like you are telling Mr. Smith one thing and telling the world another. I may not like your policies but until this incident I didn't think you'd lie to your consumers. Perhaps I was wrong.
... View more
