I recently had a bag that was supposed to come with my flight from Albany to BWI. The company that delivered my bag to me at my home told me that it was being delivered to me three times before they finally delivered it at sometime between 3:00 a.m. and 6:30 a.m. I was completely stressed out over the whole thing trying to figure out when they would deliver it so that I would receive it. I finally just put a note on my door for them to leave it so it was left on my porch for several hours until I woke up. I was frustrated with the people I spoke to so I called Southwest Baggage Claim office to get the name and address of that company. I actually called twice and was never called back. When I was at the airport this weekend I stopped in the office to get the address. When I asked why my called would not have been returned, the agent said, "We get so many calls on our answering machine that sometimes we just can't return them."
I understand bags are going to get lost now and then, but when you can't even return a phone call, that is pretty bad. This situation caused me to lose a lot of faith in Southwest. I'm going to carry my bags from now on. No more checked luggage.
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