This back-handed attempt at an apology to Mr. Smith is unbelievable and pathetic. Bottom line- the guy fit in the sit comfortably with arm rests down and seat belt fastened. His previous purchasing history has NO bearing on this. He was wrongly singled out and your policy was not followed correctly. All employess associated with this should have been fired and an apology (a REAL apology) should have been given to Mr. Smith. Just another example of how little big businesses like yours care more about the bottom line then they do their customers.
As a frequent flyer myself, I too am upset at the shrinking sizes of seats and the growing sizes of people. And as an actve runnier and triathalon participant, I aree that people need to make healthier lifestyle decisions. I am all for the application of this rule when it is applied fairly and correctly. But in this case, it was clearly not. And the lack of ownership of the mistake by SW is disgraceful. I will do my best to fly other airlines now and in the future as a result of this and their lack of respect for Mr. Smith. If they're going to treat someone sort of famous like this, just imagine how badly they'll be willing to treat regular folks?!
... View more
