Ah, apologizing in typical Southwest style. Does that mean snarky and flippant? Because that's what this press release was. The original situation of some lone, apparently easily scandalized flight attendant passing fashion and moral judgments on a young woman was, in my opinion, offensive. But to respond with a joke is even more offensive to me. I can write off one person's actions, but this press release, as the voice of the company, proves a party line and a corporate environment I want nothing to do with (especially since they, apparently, want nothing to do with me). I even called the PR office number listed at on the press release and was treated dismissively and patronizingly.
I am a longtime Southwest flier who will never fly Southwest again. I was considering it after the initial incident but this press release sealed the deal. Shameful.
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