Southwest, you should be ashamed of yourselves! First, you decide to humiliate a customer by imposing a dress code that did not exist. I originally thought this might have a single employee acting out of line to police and harass customers. Then we learn this is not the only time a customer has been harassed for her clothing as a second customer came forward. Again there was no prior dress code in place to justify any of this harassment. But THEN, to drive it all home, rather than actually apologize for these outrageous employees who harass their customers, you create a false "apology" as a promotional stunt and publicly pronounce your outright sexism!!
Apparently there may be no pre-established company policy on appropriate dress, but it is clear that you build your company policy around sexism and sexual harassment! You have lost many customers, including myself and everyone I know.
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