I recently flew on Delta and loved the wifi that they offered on their flights. I didn't mind paying for it. It kept me amused for an entire transcontinental flight.
I have been a Southwest Airlines flyer for years. I love your airline!
Can I think fo anything to improve? Yes!
1. Your "Ding" fares need some new life! There really haven't been any creative deals on "Ding" for a long long time. Boring!
2. Your Phoenix, Arizona ground crew is very rude! Not just the ground crew but the evening supervisor especially. They need a refresher course in customer service!
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