11-26-2007
06:47 AM
4 Loves
I've always enjoyed flying Southwest, but did not look forward to the check-in. People playing cards in the floor, waiting an hour or more in advance, luggage holding places in line, it all seemed a little ridiculous to me.
I think the new changes have reduced the stress of the check-in, and I thought it was well organized. Oh, and I love business select. When I am traveling on business and have to book flights last minute, I'll pay the extra. And I like moving of the boarding of children to between A & B.
The mark of a good airline: alway striving to be the best including trying different things to make things better. Great Job!
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