I have recommended SWA to all of my friends and family in the past. In addition, my family flew with SWA many times during the violation period. We are loyal customers and trusted SWA to keep us safe. I am shocked, disillusioned and very disappointed by your lack of good judgement. What were you thinking? You flew planes that were grounded to avoid a disruption in your flight schedule? That is greed! I think we will be looking for a new airline!
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