I cannot believe how frustrating and useless the new RR program is! I have many unused "free flights" that I am unable to use because there are no standard award seats available. I have a companion pass, but can't use it either, because I cannot book a flight for myself. I tried to transfer points from a hotel program to get enough credits to book a flight, and it, too got screwed up in the transition. I cannot imagine flying Southwest with this reward program. It is much more onerous that their rivals, and at least with the rivals, I know where I stand from day to day regarding rewards and seating. Adios, Southwest.
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