Bill,
I also am disappointed by the fact that i was guaranteed to be reaccomodated when i called and checked on the situation. Had I been told then that I would only be offered a refund we could have rebooked on another airline at that time and been alright. However I was promised by an agent in customer service that it would be reaccomodated and if that specific reaccomodation wasnt acceptable that we would be offered refunds which i also found to be fair. He also had mentioned we will be contacted in 30 days. However, yesterdays email completely revokes the guarantee I had been told and now checking the prices for flights are around double what they were. I agree with most of the above comments that the problem isn't that you arent taking care of the customers but that you have stated things and told people not to worry and then 72 hours state the exact opposite. Although most people may continue to fly southwest i highly doubt anyone will equate you as being more honest and helpful than other airlines which is what I always viewed southwest as.
=Mike=
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