First of all, I have to say.... I LOVE Southwest airlines. I joke that I would never move anywhere Southwest doesn't fly. I remember my very first flight as a child was on Southwest. We were going to Las Vegas and IT WAS A PARTY! I was only about seven years old, but that memory has stuck with me ever since.
However, in the past couple of years, I have noticed the normal, friendly, funny, easy airline just hadn't been what it use to be. The fares have increased, the ease of changing your flight has decreased, and the worst part- the flight attendants seemed to just "do their job". I was on a connecting flight a while back and it was like clockwork- they kinda smiled, handed out peanuts and pretzels, then right as your throat was about to close up from dehydration, they get your drink to you, pick it up, not offer you another, not smile, and thank you for leaving. They were robots!
BUT RECENTLY, I HAVE EITHER GOTTEN LUCKY OR THINGS HAVE-A-CHANGED! First there was TODD on a flight from Austin to St. Louis the weekend of October 10th. He was HILARIOUS. He sang, he joked, he had flowers on his beverage tray... he made flying FUN again!! What impressed me the most was how he was interacting with the children sitting diagonal from me. He pulled out HIS OWN BAG from the overhead compartment and gave them coloring materials and prizes that he had brought along. That's what I call going the extra mile for others!!! I was so impressed, I had planned to write about Todd as soon as I got home.
Then, DENISE came along! She was on the flight to Los Angeles October 25th. She also smiled, laughed, and went the extra mile. I was complaining that peanuts and wine don't go together very well. She told me about these little wrapped cheeses she had been eating for dinner and how yummy they would be with a glass of wine... AND THEN BROUGHT ME ONE! Your flight attendant was willing to share her dinner with a customer solely for pure pleasure (I wasn't hungry, just curious about the wine and cheese pairing, haha!). She was so darling and sweet.
All in all, TODD and DENISE have restored my faith in the greatness of Southwest Airlines and I had to take the time to give them the kuddos they deserve!!! Please continue to hire people like them, it keeps that one-of-a-kind culture alive!!!
Yay for Southwest!
Michele from Austin
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