09-08-2007
04:53 AM
1 Love
Followup:
Today was the first time I ever wanted to file a complaint against SWA. A company that pushes customers to ticket online and do everything electronically, does not even have an email address to file a complaint!!!! WOW, that is GREAT customer service!! NOT!!!!!!!!!!!!!!!!! What a huge disappointment. You lost a family of PHX travelers today.
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09-08-2007
04:48 AM
1 Love
The decision by SWA on this matter was absolutely ridiculous. The woman was wearing perfectly acceptable clothing, ESPECIALLY for a destination in AZ. Your own representative said that a bikini top was acceptable. I am not sure why she was singled out, if it was a passenger complaint or a problem by the male representative, but it was totally out of line. Since there was nothing wrong with her attire, I could only assume that you were discriminating against her because she was an attractive woman. In that case, I will not be booking future flights on SWA.
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