11-28-2007
07:41 AM
3 Loves
The new boarding process is ridiculous. You took something that was already horrible and made it worse.
1. The signs are not clear
2. Apparantly in the A1-30 line we are all supposed to order ourselves? You've got to be kidding me. So we should be checking with each other to see what number we are? Could you make it more difficult? Your gate agent denied me because I was A29, he said I should be at the end of the A1-30 line, and then he let on someone with a A20 boarding pass. So he was obviously just being a jerk. Thanks.
3. Why not just go back to the numbers - no numbers and letters - and call 1-20, 11-20, 21-30, etc. That seemed to work fine for years and years.
I refuse to fly your airline again. I would rather take Amtrak AND pay more! My last business trip to Reno was pure torture - no matter how cheap, it's no bargain.
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