I loved watching the "Airline" episodes and am thankful I did not have some of the mishaps happen to me that I saw some go through. I am a dot com corporate employee that deals with a variety of customer service issues. I appreciate your post regarding the true meaning of an apology in these situations. Some take it personal right off the bat (meaning the service rep not the customer) and it's all down hill from there. Next month my daughter and I will be taking our very first vacation together to Florida, and will be flying Southwest. It would have been nice to meet some of the personalities from the show but I know they did not film there (or so I read). We look forward to starting our vacation with you in the very near future! Thanks for all you do. We are also very happy to hear about your new project with the Salvation Army.
P.S. I am thankful for being on the other end of the phone during those most intense "customer service" issues and not face to face with an irate individual such as some we saw on the episodes!
Sincerely,
Pamela
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