I really hate to fly Southwest. I fly frequently and because I live in Kansas City, Southwest is the only logical choice. Just last week the flight from KC to Phoenix was delayed and a scheduled late arrival time turned into an even later one. Friday, off to San Antonio via El Paso. Southwest had to bring mechanics along to look at a plane. We sat on the ground in Phoenix for nearly an hour waiting for the employees to show up. Then, equipment problems on the ground at El Paso on our plane. Get off, go into the terminal, stand around. Then Southwest back to KC Tuesday. You guessed it. Late again. Then, tonight, I log on to check in for tomorrow's flight at 12:35 PM. And I get a "C" boarding pass.
Nothing I can do until someone else starts serving Kansas City with more flights, but I absolutely will make Southwest my last choice every time going forward. I understand a late flight every now and then, but the boarding pass system is absolutely screwed up.
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