southwest airlines is the greatest, and if they find this policy necessary for the safety and/or well being of their passengers, everyone should be glad they are looking out for the best interest of the majority, and not just a handfull of people that think their needs are more important. and for southwest to personally apologize, that is something you would never get from another airlines. they didn't do it because he is famous, he just got media attention because he is famous! they are one of the few businesses that do not single out people because they "think" they are famous and deserve preferential treatment, southwest treats everyone the same, all their customers are important to them. i have always been treated wonderful, whether i am calling customer service with a question, or trying to resolve an issue. ( and i am nobody "famous") they go the extra mile for everyone. try getting that kind of service ( or any service) from united or american or delta!! you cannot please everyone, but there is not another company out there that tries as hard as they do. i love you southwest 😉
... View more
