i am a long time shareholder, frequent flyerand supporter of southwest airlines. while i have not flown since the new changes in boarding policies went into effect, i applaud them. it always made me mad having to get to the airport more than an hour ahead of the flight time just so i could obtain an "a" position. and then i had to stand in line. what a bad deal especially for someone with a bad back.
while your on-time service was very good, your boarding procedure always made me feel i was in a cattle call line. i am glad managment looked to increasing service rather than just increasing business.
i have always felt you folks were the best run airline in the business. now if you can only get your biz model successfully modified so your stock price will back where it should be.
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