Face it. Even if you are offended, you're not going to stop flying Southwest. You can't beat their customer service, prices, and uncanny ability to avoid delays and cancellations. I was in route to Philadelphia one evening and we had to make an emergency landing in Baltimore because of some problem with the plane. I figured I'd be stuck in Baltimore for God knows how long, at least overnight, but once we landed Southwest already had a plane ready waiting for us. We just landed, walked to the specified gate and got on our new plane. I was only 1/2 hour late to my destination. Bravo Southwest!
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