05-25-2017
05:27 PM
05-25-2017
05:27 PM
RockyMtn, specifically what is this "fine line?" There is a process, stated on the website, that explans how family boarding works. If you read it literally, it should work as I laid out in my post and Southwest made a mistake.
... View more
05-25-2017
02:55 PM
05-25-2017
02:55 PM
I find Southwest's public position on this shocking and unbelievable. The Policy on the website is CLEAR and directly conflicts with the reasoning brandy-king makes in this post (notice she didn't link directly to the pertinent information): Do families get to preboard? An adult traveling with a child six years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. If the child and the adult are both holding an “A” boarding pass, they should board in their assigned boarding position. The policy makes no mention of what role the adult must play in the family to qualify. Taken literally, there were three adults and three children and each "(An)" adult should have been able to take "a" child aboard, therefore the three adults should have been able to preboard with three children. Why are people defending Southwest's actions on this, and more importantly why doesn't Southwest say "We made a mistake and we apologize"? Is it really that hard to do?
... View more
swa employee Amy, stop drinking the Kool-aid and face the fact that SWA will be like all of the others VERY shortly. Paying for something you didn't have to pay for before...admit it, it's a FEE! I guess ALL airlines need to charge fees to make a profit (which SWA, without "fees" hasn't so far this year), but we don't have to like it...and don't like it even more when you try to pass it off as a "service" and not a fee.
... View more
How sad, SWA is beecoming just like the other fee, fee, fee airlines. I noticed there is no mention of "Bags Fly Free" on the home page, are checked bagage fees next?
... View more
