I also really enjoy flying with Southwest. The only complaint that I have is the "checking in on-line" for group A,B or C. This is impossible to do when we are visiting out of state relatives who do NOT own a computer or likewise it is impossible for them (the same relatives) to check in on-line when they are flying to visit us. This seems to be a bit discriminatory to the folks who have not adapted to the computer age. I would love to see a change in that. To me, there should be another option - perhaps the assigned seating.
I also love the "Ding" feature. Great idea.
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