Was delayed out of MDW yesterday due to de-icing issue in Detroit. The airport was crowded and we really weren't kept informed about the delay. However, I must say it was the most pleasant delay I have experienced in quite some time! I don't know what it is about Southwest, but I don't seem to experience nearly the number of grumbling passengers (could be fewer grumbling STAFF members contributing to that!) that I do on other airlines. All in all, not a bad day considering the delay.
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