02-15-2010
09:58 PM
1 Love
You guys have really dropped the ball, not only in terms of your policy, but in terms of sincerely apologizing. If he was too fat, you needed to simply tell him that he was too large. Trying to pass it off as a "safety concern" is really, really feeble. You might want to consider asking Suzanne to tender her resignation as well as the entire staff/mgmt of that branch. I mean come on, is it really to much to just apologize? And if that's too much, how about a clearly worded policy on what exactly constitutes a "safety hazard?" As an overweight person who has flown your airline in the past I just want to make sure that I am currently in-line with spec's to get onboard a Southwest flight.
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