After becoming seriously disabled in the year 2000, fully paralyzed from the neck down to my toes and requiring a motorized wheelchair and pressure support ventilator to breath, I never dreamed I would be able to use an airline to travel again. Southwest made a dream come true and what seemed impossible an effortless, enjoyable, safe and wonderful experience. After speaking to Southwest manager Joann, at Islip MacArthur airport, my caregiver and I where guided trough the best possible acessibility options, the most comfortable flying options, had every guideline clearly explained to use, and where encouraged to enjoy flying again. We now fly as often as we can with Southwest because their kind and always professional staff are always eager to assist us in any way. Even Southwests incredibly skilled pilots have assisted us and thanked us for traveling with them! Not only is Southwest one of the only airlines that are proactive with regard to the needs of people who happen to have disabilities, they encouraged me to pursue my dream and made it come true!
... View more