Sorry... back to Apology School for you.
Mr. Smith claims he could lower his armrests. He's, at best guess, about 275-290#, and when I was at that weight, I could do the armrests too (now @ 200#). Always felt the armrest rule was reasonable.
The armrests are the definitive test per your own website (and common sense), so test him:
Ask Kevin to sit in a SWA 17" chair and lower the armrests - and do it soon, so there can be no argument that he crash dieted. Videotape it and share with all these people swearing off your questionable product forever. THAT would be a good start for an apology.
i.e. "Pics or it didn't happen"
To various idiots: "Say what you want about Southwest, but Mr . Smith is probably looking for some attention from his 1.64 million followers on Twitter."
...yeah right, a guy with 1.6M followers and a loyal film fanbase spends his time worrying about how to get attention. 😉 *ahem*
"I wouldn't want to have to climb over some fat guy in an emergency"
....But if stuck in the Andes needing food, you won't think twice , then, will you?
"I'm Skinny With Attitude, and I gotta say, I can't stand some fatty sitting next to me!"
....that's okay, they can't stand your pokey elbows, smug leers and throat-clearings and cigarette breath. We all have qualities others don't like.
Solutions:
1. withdraw the faux apology, cday.
2. give the man his money back, Linda.
3. Restate that the armrest test is the end all be all test.
4. Be proactive: install "seat check" stations (with some privacy) near the gate... just like you require for my CARRY ON BAG. Your junk fits, or you have to pay. Saves you and your customers both time and embarrassment.
My followers, friends and family have all pledged to boycott. More of the same is coming your way.
Your airline is indeed NUTS. Good luck.
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