On February 23, I had to fly from Oakland to LA for a funeral. I booked my flight to arrive 3 hours early which would allow plenty of time to get to the cemetary chapel. My plane was delayed by a couple of hours. I went to the SWA customer service center. The CSA, Bettye, arranged to get me on an overbooked later flight (that was leaving earlier than my scheduled flight) and even gave me a pre-boarding pass so I could sit in the front and deplane quickly. I arrived at the funeral with ten minutes to spare. Thanks to Bettye and SWA for really helping me out.
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