I've flown a couple of round-trips since the new boarding procedure was implemented and neither experience was a good one. In one case, the Southwest airport employee boarded people without referring to the numbers and it angered many fliers, who had taken the time to print out boarding passes 24 hours ahead of time as well as move up and down the line trying to find out where to stand.
In addition, it's just become too much of a hassle. I can easily book on other airlines which cost about the same and have the seat I want already selected before I even get to the airport.
I travel somewhat often and the new system isn't practical. It's created more "airport anxiety" for those who fly less often so once I receive my next RR flight award, Southwest will no longer be my airline of choice. I'm sorry to say this because I live in one of the hubs and have always enjoyed flying Southwest. For those of us who fly more often, it's just easier to book a flight with a confirmed seat.
Marcia M. Neel
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