02-15-2010
02:57 PM
Anonymous, his "language on Twitter was uncalled for"? People in the real world swear when they are upset. People passively tolerating bad customer service leads directly to even worse customer service. Companies have a tendency to fall back on "that's the policy" just as long as everyone shuts up. If people don't, the policy magically changes. Companies don't notice genteel and polite disagreements.
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