I'm not fat, but I'm tall. Should I buy the seat in front of me to prevent the lack of reclining room for the person in front of me?!?!?! I have only flown southwest once and i didn't have a terrible experience, but the real issue at hand is that if this was you average joe big guy, he would have been humiliated with no forum aside from his buddies at the local sports bar. its a shitty situation all around, but the sad thing is that Southwest is apologizing vehemently because the fat guy they picked on has millions of fans...
Its always a bad idea to make a martyr in any situation, but its an even worse idea business wise to try to make a saving face apology.
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