I flew US Airways last Friday beginning in Ontario, CA and what a nightmare. Was there early, got on my flight, taxied out on the runway, sat there for 40 minutes past our departure time, found out there had been lightning storms in Phoenix the night before; was a flight ending in Orlando, FLA. Came in late to Phoenix, ran with many others acrossed the airport, missed my connector, (my luggage made it, but the people didn't-and they didn't wait) I would up stuck in a dry climate with customers backed up (from the previous weather problem backing up all incoming flights from many airlines, and US airways telling me they would put me up overnight and maybe I could get a standby flight out in the morning. I was on my way to a national convention and speaking with a user group. With all flights booked, I wound up having to buy a ticket with Southwest. Although pricey for a one way, they have one thing that US Airways needs badly! Customer Service! My experience with Southwest (as I have flown with them before) was Stellar! They got me to Orlando-(I was supposed to originally be ther by 7:00 EST, and wound up there by 12:30 EST, making a stop in Nashville, changing planes, checking the list against the passengers twice, and moving things along so that I could be to my National Convention. (and waiting for 35 passengers in Nashville from another late plane, and 1 disabled person) nobody seemed to mind that they were waiting for the them. I know I didn't, as I missed my flight in Phoenix running by 5 minutes. To make a long story short (heard alot of other nightmare stories from this past weekend) Won't fly US Airways again, 1st time and last. Paid less in fare, but suffered in Customer Service.
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