Southwest Airlines Community

Okay, it was pretty petty of me to complain about a couple of hundred dollars when I'm still fortunate enough to be able to take my dream vacation. And it really is not about the money, it's about being lied to. It makes you feel stupid and angry. I don't believe that Southwest lied on purpose. I understand and knew from the beginning that flights would become very full and the prices would go way up. Southwest reaccommodating everyone would obviously make the flights even fuller and even more expensive. But Southwest told me they'd handle it, so I thought they must know the situation better than an ordinary person like me. I guess they didn't. How's that to instill confidence in customers and the investors? And to those who want everyone to jump from joy getting a refund: I take that for granted, since we bought tickets from Southwest for a Southwest flight. The flight being operated by ATA does not change that. Southwest would be on very shaky legal ground if they didn't issue a refund. And I doubt they are so bad at writing contracts that they would actually have paid ATA for the flights before people actually flew. This is not the same as with rental cars and hotels for which Southwest just acts as a travel agent. ... View more

I would have been happy just getting my money back if Southwest had told me that's what's going to happen from the beginning. But now, great, a voucher. I'm not holding my breath that this "gesture of goodwill" will be for 200 dollars per person (the difference between the fare I could have gotten if I had reserved just when ATA went bust and what I paid today). ... View more