Would that I could afford to fly, SW would have my business, because the only one being reasonable here is them. Smith wasn't singled out, he'd just had his ego stroked by fans, and therefore was expecting ANYBODY else but him be removed from the plane if it was necessary. There were issues after his arrival that hadn't been there beforehand, and this was a flight he'd NOT booked beforehand like everybody else. And instead of being an adult and accepting the oh so harsh reality of a later flight, he's chosen to make it his own childish crusade. Keep flying, guys, you're a class act as far as I'm concerned.
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