10-16-2006
09:46 PM
3 Loves
perhaps this is not the forum topic, but on the off-chance the CEO might see this, count me as one of those who think the policy change from pure "black out dates" to limited rapid reward seat availability is a HUGE mistake and likely to make swa NOT the auto-matic first call when i arrange travel.
you guys built up a distinct no BS frequent flier plan and then, in supposed response to this hue and cry over blackout dates (as if anyone has ever been able to use miles over Christmas etc), did the switch to limited seating.
EXIT competitive advantage, EXIT simplicity, ENTER lowering yourself to the rest of your competitors...Bad Move...When was the e-mail survey sent to all your customers on this foolish move?
... View more