Dear Anonymous. Thanx for promising to never fly Southwest. I have a tendency to believe the explanation of the incident given by Southwest. I find it totally creditable, whereas I question that given by the passenger. I’ve flown on Southwest many times and on other airlines as well and have found all of Southwest’s employees to be caring and thoughtful in how they handle situations. So it is more than understandable why they are NYSE "Profile of the Week". I will always fly Southwest unless a flight is unavailable to my destination.
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