Am delighted to see that SWA has put in LUMBAR support! Just returned from DC on another airline that flies out of DCA into Amarillo with the worst backache ever! And not the greatest service for the disabled either...Southwest takes the BEST care of the disabled and now I'll FOR SURE insist that my daughter book my next ticket on SWA...5 hours of comfortable flying will be something to look forward to! An airline that looks out for the comfort of the passenger is one that really cares! Add in the extra legroom, that you care about going GREEN...plus you still offer peanuts or cookies....something to go along with the free beverages on board. While others are cutting corners, Southwest is still working to make passengers comfortable and feeling welcome. And another big plus for me, a disabled person, is that my walker has always been properly checked, bagged and waiting for me me at baggage claim. I've always been taken from check-in to the gate by wheel chair, as arranged at time of reservation, quickly taken to the next gate when changing planes in Dallas and to baggage claim at my destinations. A BIG thank you to Southwest...this kind of thing spreads among the disabled community...and we remember when holidays come and it's time to make our reservations!
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