What they do not tell you in this article is the main reason that Kevin Smith was so angry. The point that made him go into his tirade is thus:
On the flight he actually was allowed to board, he did have 2 seats. He was seated by the window, there was an empty space, and then a "stocky" woman was seated on the end. Apparently a SouthWest attendant removed the woman from the plane and told her that she may have to purchase a second seat knowing full well that the nobody would be sitting in the middle seat AT ALL. They pulled the woman off for the sole purpose of humiliating her. I find this absolutely appalling and I will not under any circumstance use SouthWest Airlines again. God forbid they treat people like human beings.
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