Unbelievably poor behavior on Southwest's part.
You publicly shamed a man who fit into his seat. You then further shamed the woman down the aisle from him. There are many other stories, much evidence that you discriminate based on size. Why not make one row of seats in each plane larger to accommodate for larger people rather than humiliating them? I am adding my voice to those who say that this is wrong. I will be voting with my wallet and boycotting Southwest.
I'm also stunned that your public relations team cannot capitalize properly. The snarky piece entitled "Not So Silent Bob" was very badly written. This one is marginally better, but again, the capitalization is improper. I can't believe that these two employees even made it through college with such poor basic skills.
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