My level of frustration is beyond the moon trying to contact SWA to finally get a refund on my thrice cancelled flight from BWI to TPA. It doesn't matter what time of day or night I've called I can't get through. The website only offers a "change" after the first cancelled flight. I want to get a refund but can't get through to voice my request. You're doing a great job and I won't give up but, man, I'm frazzled and up to my 4'9" ears in snow!! Thanks for listening.
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