Bill,
My turn to vent. Seems like the next airline to go bankrupt is going to be Southwest. You have frustrated people out here for good reason. Like any good business, well done is better than well said. You keep the promises you make. Customer service is number one!! Seems like customer service in non existent anymore.
Oral contracts are as good as written ones. Seems to me, in this blog, you guys at Southwest made a big boo boo with telling us in writing and hundreds of customers relating here in this blog that they were orally promised a service. That service was to reaccommodate our flights. We all took Southwest at their good word. Yeah, it was never Southwest's fault. But when Southwest said don't worry, we will accommodate all that want that option, and to call us back if you have a later flight, because we are trying to help those more pressing, we did. When SW reneged on that promise, it became Southwest's problem.
Lawsuits, oh yeah. Southwest will be the next bankrupt airline. But wait, here is my alternative. If nothing else can be done, let us use those vouchers as cash rebates, so we can defer the cost of the other exorbitant flights as much as possible, that you tell us we have to do. If the rest of you frustrated customers feel that would help, send your posts now. Let's get this thing started!!!!
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