Re: the open seating vs assigned. Had flights this past weekend PHL/FLL?BNA?ISP and a fistfight nearly developed when an uninformed passenger attempted to "cut" in line for "A" boarding. I don't think she will fly SWA again.
Another open seating problem is travel with kids and being set apart from them. Flight attendants are adept at requesting folks to change, but from what I see, once someone is seated that's it!
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