I was fortunate enough to experience the pilot in SAT recently and absolutely LUV'd it! Not only is it a great process improvement it also builds in an element of equity. If someone plans appropriately and checks in online 23 hrs and 59 minutes prior to flight time (or as early as possible) then obviously it is important to them to be in an earlier boarding group. They should not then feel compelled to arrive at the gate 2 hours before boarding to ensure they are not last in their respective boarding group. Nor should they feel that they can't leave the line to use the facilities or grap some food. The "clusters of 5" approach is also a great idea to handle those passengers that take their position number LITERALLY! It is also a wonderful improvement to have families with children board after the A group (unless they checked in early and received A boarding group). I have been frustrated on numerous trips to see a herd of 8 adults preboarding to accompany a single child. The signage requires some improvement (I wasn't sure which side of the robes to be on) but thats peanuts to fix. All in all I feel the piloted process is a wonderful gift of efficient excellence not only for us loyal LUV passengers fly but it will also help to keep unnecessary costs down - which means LOWER FARES for all of us! An important reason that many of us still are proud to say, "I fly SWA!" Thank you for your quest for continous improvement when it comes to your customers.
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