09-09-2007
03:49 AM
1 Love
Thank you, Southwest, for taking a stand.
I applaud the actions of the Southwest employee who handled the situation.
As a mother, I am extremely grateful that your company took this issue seriously.
I am also the wife of a pilot who would tell you that, besides the immodesty of the outfit, this young woman was not appropriately addressed for an emergency evac.
People do not understand that an airline's standards of customer conduct are for safety. This was not a safety issue, but it is a reminder that airlines can and should draw the line many times. While you must provide customer satisfaction, customer safety and that of the crew is more important.
Southwest will be my first choice the next time I fly.
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