i just listened to Mr Smiths account of the entire Feb 14 incident. I also read Southwests posts on this blog explaining their side.
I can say that Mr Smiths account is entirely believable. The post at the top of this blog does not explain or excuse the behavior of the Southwest crew. It was clearly a case of heartbreaking discrimination.
I have had my own share of problems with Southwest employees. In many cases they have gone out of their way to make a problems instead of solving them. This is a perfect illustration of that.
My family will not fly Southwest ever again.
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