It would appear SWA has re-vamped its RR Program to appeal to the "business traveler." Perhaps the "old" RR was a litte too generous to us non-business travelers? OK, fine, I'm a free-market guy.
But what bothered me was that SWA threw us old timers under the bus when it came to RR coupons we had already earned. When I tried to use my "old" RR roundtrip, there was barely any flight available. I don't think this was cool. And it really symbolized a seachange for the culture at Southwest, which is sad, because Southwest was a great airline and a great company in general. Perhaps some ex-United employees are now running the shop?
Not being in the target audience for the New RR, I have stopped using my SWA Visa, preferring to use another credit card that will give me cash back.
Paul Rogers
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