Love Kevin Smith, hate how this was handled by both him AND by SW. If he knew that he always required 2 seats due to SW policy, how can he be surprised that there was trouble when he found only one seat? SW, how could you tell him he was cleared to fly when you knew there weren't 2 seats together? I see responsibility on both parties here.
I also don't understand people being upset with the blog title. I think it's clever.
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