I am a VETERAN SWA frequent flyer and rapid rewards member in good standing. I recently purchased a flight and was encouraged by one of your representatives to use a $2.50 credit that I was actually unaware of. Okay, so I used the $2.50 credit, not knowing until today that I am unable to change my current flight because the $2.50 credit has an expiration date!!!! I need a kind courtesy offered to me. I want to change my flight without the expiration restriction or have the $2.50 expire on its own, separate and apart from the ticket purchased only 3 weeks ago.
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