I have to say that I LOVE the fact that SWA GET'S it's customers. I fly a lot, I have around 10-20 trips bought ahead of time for trips this Q alone. I am busy and things change in my life hour by hour. I love the flexibility SWA has with changing tickets. This is why I keep coming back. Other airlines like to see that as an opportunity to punish you -because something in your schedule has changed you owe us money?!!
Your rewards program is easier to follow too, life is busy and you help keep flying as simple as it needs to be.
I am so tempted that the next time I book a flight with SWA. In the section that it says "Let them know you are coming" type in email@example.com and customerservice@USairways.com with a little note that says. "Look you bastards- you missed out because you don't understand my needs!"
I don't think you advertise this difference enough. You should be telling more people about this service you offer.
here is the headline I mustered up.
FLIGHT CHANGES. WE'RE FLEXIBLE.
Thats part of the SERVICE at SWA.
Keep up the great work!!!
p.s a Direct flight between Denver and Tucson would be great.
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