I've read both accounts of the story and whilst this apology is a few steps closer, honestly it does not ring entirely sincere. First of all, I have seen Kevin Smith in person. This is not an individual whose size would make me uncomfortable beside him as an airline passenger. What this blog utterly failed to do was sincerely and clearly state that it was NOT his size that caused him to be removed from the flight, but a myriad of other issues and the fact that he was a standby passenger who had boarded later than others. While I appreciate Southwest's efforts to ensure the comfort of all passengers, wrongfully accusing a customer of being "too fat to fly" rather than OWNING UP to the bump off the flight as being the airline's fault is completely absurd and uncalled for. Until the corporation can admit that it was internal issues that caused the passenger in question to be removed, and ultimately not his size, I will take my travel business elsewhere.
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