09-18-2007
05:33 AM
1 Love
What a ridiculous load of crap. I agree with Elizabeth above- spinning an apology into a promotion is sad, sad, sad. I was a dedicated customer for quite some time, but frankly, I'm taking my business elsewhere in light of this debacle. Unless, of course, a serious effort to fix the matter is attempted, but I'm not optimistic. So long, Southwest. Best of luck on your puritan airways. I'm out.
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