Thank you for saying that you were sorry. I think it should have been said MUCH earlier, but better late than never. But saying, "This has our attention, and we will be reviewing how and when this delicate policy is implemented." seems like a vague, empty promise.
How about all the passengers who are not famous like Kevin Smith but have had to deal with this random policy? What about the woman he sat next to on his return flight?
What are you doing to apologize to the rest of the public? What concrete steps are you taking?
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