I flew from Houston Hobby to Midway this morning and while waiting for my flight one of your Gate attendants, Angie, at Gate 47 noticed a passenger in a wheel chair who appeared to be waiting for her flight but did not realize that her flight to L.A. was boarding and about to leave at that moment. Angie approached the passenger in a very gentle manner and suggested that perhaps her flight was about to leave and helped her check her ticket and wheeled her over to the Gate and helped her get on a flight she surely would have missed had it not been for Angie!
I thought how Angie's actions were so exemplary of what I know is the best airline around and I just wanted to share this story with all of you and congratulate Southwest on having the best employes around!!!
Sincerely,
Paul Nylander
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